Environmental Services

Managing Customer Service

Quality

Hamton quality is based on two simple principles:

We keep our promises to our clients and secondly no matter what the nature or size of the contract, directors of the company take personal responsibility for ensuring that client expectations are delivered and maintained.

We support those working principles through our Quality Operating System and through our ISO9001 - 2008 accreditation.

We proactively manage quality through a process of rigorous self auditing. Our Audit system is designed to enable us to monitor practical aspects of delivery and is based on measurable outputs.

We communicate our performance to our clients on an agreed regular basis and seek their feedback to ensure that we understand their expectations.

 

 
 
 

 

 

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